Customer Support Voice – Accenture Recruitment
Accenture has put up a notification for the post of Customer Support Voice in the career section on their website.
If interested, the following are the details:
Educational Qualification: Bachelor degree or 3 year diploma
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc. Also good to have experience from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers. Domestic tech support can be considered post evaluating on Voice and accent of candidate. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.
Job Location: Gurugram
Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
Technologist also to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Go to https://www.accenture.com/in-en/careers. Scroll down and then click on the More Details under Customer Voice Support. Then details on the job will open up and here click on Apply. Finally register as a new user and finish off the application process.